Amtrak and New Jersey Transit are investing $7.2 million in a project that began Jan. 7 with a refresh of the Amtrak Concourse ticketed waiting area at New York Penn Station on the Upper Level and 8th Avenue side.
The rail agencies say customers can expect new furniture and fixtures, including communal tables and seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a family area that features a nursing mothers’ pod, the removal of the midpoint barrier, a new information desk, and a second entrance offering easy access toward the 7th Avenue side of the station.
Amtrak and NJ Transit say the project will be completed over two phases. The second phase is scheduled to start in March, after this first phase is complete, and be completed in June 2020.
The rail agencies say there will also be two temporary spaces to accommodate passengers during the two construction periods. The first will be at the concourse near Tracks 9 and 10, and the second will be near Tracks 13 and 14.
Amtrak says it undertook the first steps to refresh the ticketed waiting area in 2019 when it opened a Starbucks coffee bar in space to provide customers an opportunity to purchase refreshments and removed an exterior information booth.
The ticketed waiting area project is the continuation of several improvements Amtrak has been making since 2017. Amtrak says it has already refreshed restrooms, upgraded air conditioning and added furniture in ClubAcela.