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Another satisfaction survey pummels area airports

Newark Liberty International did not fare well in a recent J.D. Power study.-(THINKSTOCK)

Out of the 31 large airports rated in J.D. Power’s latest North American Airport Satisfaction Study, John F. Kennedy International ranked 25th. Unfortunately, that’s the good news for area travelers.The bad news is, LaGuardia Airport ranked 30th.

But that’s not even the worst news.

Newark Liberty International Airport ranked dead last, in 31st place.

In fact, Newark’s score of 646 out of 1,000 was lower than not just the 30 other large airports in the study, but every one of the 33 medium airports, as well.

LaGuardia’s score of 655 was also topped by the 33 medium airports, as was JFK’s 697 score.

By way of comparison, the top-ranked large airport was Portland International, with a score of 791. The top-ranked medium-sized airport was Dallas Love Field, with a score of 792.

“For too long, New York-New Jersey airports have ranked at the bottom of every survey,” Joe Sitt, chairman and founder of the Global Gateway Alliance, pointed out. “The plans announced to finally bring our airports into the 21st century are good, but they will take years to complete. In the meantime, the Port Authority, FAA, airlines and terminal operators all have to work together to make fixes like better amenities and reducing flight delays now.”

The study, in its 10th year, measured overall satisfaction with the various airports by studying six metrics: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and terminal shopping.

The average score was 725 out of 1,000, with the average large airport scoring 719 and the average medium airport scoring 752.

The study factored in ratings by more than 21,000 travelers.

For complete survey results, click here.

Eric Strauss