Bed Bath & Beyond Inc. is partnering with Roadie, a crowdsourced delivery platform with 200,000 verified drivers. The affiliation brings same-day delivery to nearly 16,000 zip codes nationwide.
The Union-based retailer also expanded its curbside pickup services to outside store hours as early as 8 a.m., before the store opens for the day.
All other buy online pickup in-store and other curbside orders will be ready in one hour from the time the order was placed, faster than the previous two-hour window.
“We are excited to further reinvent digital services like Same Day Delivery and Buy Online Pickup Curbside or In-Store to get orders in the hands of our customers even sooner,” said Rafeh Masood, executive vice president and chief digital officer of Bed Bath & Beyond, in a prepared statement. “The country is getting ‘back to normal’ and we want to give consumers expanded flexibility on how to get online orders, within hours. Whether that means placing a last-minute same day delivery order to better entertain this summer or picking up an online order on the way to work, we are finding new innovative ways to meet the evolving needs of today’s digital customers.”
Digital sales in the first quarter of 2021 made up 38% of net sales. Approximately 31% of digital sales in the quarter were fulfilled by stores through initiatives such as same-day delivery, buy online pickup in-store or curbside, or orders shipped from stores to customers.
More than 500,000 people downloaded the Bed Bath & Beyond mobile app in the quarter, bringing the total amount of app downloads across all banners to more than 3 million over the past year.