The Borough of Prospect Park launched its own app to “put the power of Borough Hall into the palms of the residents,” the borough announced Feb. 18.
The MyProspectPark app was launched in partnership with New York-based government software company GoGov. The app will be used by the Borough Hall staff and is available to the municipality’s approximately 6,000 residents.
At Borough Hall, the town said in its announcement that staff will use the app to identify trends, increase productivity, streamline communications, and prioritize projects for the welfare of the community.
Residents will be able to submit service requests and report issues, such as potholes, from their smartphones or on the web, as well as access Borough Hall information. Borough Hall staff will be able to have a direct communication with residents to resolve any issues together.
Through the app, residents will be able to submit requests or concerns with the easy access “Start Request” button; provide multiple photos when submitting a request; track requests and send messages to Borough Hall staff regarding the status of a request; access Frequently Asked Questions; access the borough website, calendar, directory and emergency services; pay taxes; and get connected to the Borough’s official social media platforms.
The Borough’s Document Center and other reports are also available through this app.
“This app is a product of our administration’s unrelentless commitment to better serve our Prospect Park community. The features of this innovative mobile application will act as a medium of communication, integration, and facilitate further engagement among our community,” said Mayor Mohamed Khairullah. “The cutting edge, trend-setting, and innovative approach to technology with this mobile app is a first of its kind with our population size in our area, embracing an identity and practice of a 21st century municipality.
“Our hope is that it provides for resourceful, refined services and assistance to all of our community members as it is sure to set a precedent for others to follow,” he continued.
The MyProspectPark app is just one in a series of technology-related optimization the borough has done in the last year. The borough revamped its entire website and adopted a two-year technology plan and roadmap to be proactive in response to technology needs and goals for the borough and its residents. It’s also digitized all municipal departmental files and documents on cloud based software Foveonics.