Chubb named Suresh Krishnan chief operating officer of ESIS, its third-part administrator, while Lauren Gillette was named executive vice president and head of North America Accident & Health.
Krishnan held Gillette’s new position before taking the subsidiary’s COO role; Gillette takes her role after time as COO of the North America Accident & Health Division.
“We are committed to providing world-class client and relationship management in an ever-changing environment,” said Matt Merna, senior vice president of Chubb Group and division president of North America Major Accounts. “Part of that commitment centers on making sure we have the right leaders in the right place to meet our clients’ needs. We benefit enormously from having well-respected leaders like Suresh and Lauren within our organization who can be appointed to help us ensure we continue to provide comprehensive solutions and superior service to our distribution partners and clients.”
In his new role, Krishnan will report to Jim Shevlin, who was recently named division president of ESIS. His responsibilities include developing and implementing a range of strategies related to claims execution for the business, including overseeing the performance of technology, handling of workers compensation, auto, general liability and specialty claims, legal, compliance, operations, process improvement and product development.
“Suresh has served in a variety of leadership roles around the globe throughout his tenure at Chubb and has a very good understanding of our business and clients’ needs,” said Shevlin. “That background positions him well to further support ESIS and help ensure the business continues to align with the needs and expectations of our clients’ unique risk management needs, while achieving superior results. I look forward to working with Suresh to deliver ESIS’s premiere brand.”
In Gillette’s new role, she’ll serve as head of the business and look to further grow the market segment, which offers accident and health insurance to businesses, educational institutions, affinity groups and leisure travelers. She will report to Merna.
Krishnan joined the company, then named ACE, in 1999 and has since held a variety of executive-level positions, including head of Chubb European Group’s Major Accounts division, where he led the development of business strategies and metrics ensuring clients and brokers fully benefited from Chubb’s risk and underwriting expertise, and senior roles in the company’s international general insurance operations Overseas General Insurance.
Gillette joined the Whitehouse Station-based company in 2009 as a professional associate. She previously served as E&O product leader and has nearly a decade of production and field management experience in both the errors and omissions (E&O) and cyber product lines. She’s held a variety of leadership positions, including heading the Midwest region’s underwriting team, overseeing the Western region for E&O and cyber, and managing the company’s real estate E&O portfolio.