Tinton Falls-based Commvault announced the appointment of Sandra Hamilton as vice president of customer success. In this role, Hamilton will lead the company’s Systems Engineering, Professional Services, and Support teams – advancing its end-to-end customer engagement, service and support initiatives throughout the entire customer lifecycle.
Hamilton succeeds Rob Kaloustian as he moves forward with his new role as Senior Vice President, New Business Incubation.
An industry veteran, Hamilton brings decades of successful transformational, business strategy and financial management experience to Commvault. Her deep skill set and client-focused experience across both internal and external audiences in highly diverse environments ideally positions her for this role. She will work closely with Commvault leadership to maximize the customer experience and success of Commvault’s portfolio of solutions. Hamilton will also drive end-to-end lifecycle engagement to support the increased adoption of Commvault’s subscription-based licensing and flexible pricing models.
Most recently, Hamilton led Puppet’s Customer Success team, which included technical pre-sales, post sales delivery, support and renewals, direct and indirect enablement, and customer education teams. Prior to Puppet, she spent nearly a decade at EMC driving its Global Service team’s go-to-market strategy and planning, and as a leader in the company’s consulting organization. Before EMC, Hamilton was a Senior Executive within Accenture’s Communications and High Tech Practice.