Process services and solutions company Conduent Inc. introduced new contact tracing staffing solutions for public health agencies to assist in the efforts to stop the spread of COVID-19 in local communities as businesses reopen.
The Florham Park-based company also expanded the availability of its Maven disease surveillance and outbreak management software for tracking and reporting of COVID-19 cases and potential exposures.
Conduent established three levels of skilled services support to help public agencies to manage community outreach, support, communications and contact tracing.
General support will provide guidance and information to constituents and function as a first level of outreach to those with COVID-19.
Contact tracers trained through the Johns Hopkins certification program, the Association of State and Territorial Health Officials program or equivalent, will manage contact tracing process, which Conduent described in an announcement as “labor-intensive, time-consuming and complex.” They will reach out to COVID-19 positive patients to identify contacts, map relationships and provide instruction to those affected.
Advanced disease investigation and case managers perform in-person or virtual follow-up patient communications, counseling on testing and quarantine, and referrals for testing to reduce the strain on local health departments.
Conduent’s Maven software to track COVID-19 is now available on the Microsoft Azure cloud platform. The software, which is already in use by approximately 40 health agencies and available through other cloud platforms, provides public health authorities with a secure way to track COVID-19 cases and those at risk, enabling robust contact tracing across geographic regions. Conduent is waiving the software license fee for the Maven COVID-19 module through June 30 for qualified state- and territorial-level public health agencies.
“Contact tracing is critical in the fight to contain the spread of COVID-19 to save lives,” said Conduent Global Public Sector Solutions President Mark Brewer in a statement. “While governments plan to reopen communities and the economy, Maven can provide public health agencies with accurate contact tracing to prevent new cases from growing into new outbreaks. Conduent has considerable experience assisting organizations in managing high volumes of calls, answering sensitive healthcare program inquiries, and performing case management services that require complex decision making and high-level communication skills with our trained and empathetic staff.
“By expanding Maven’s availability on Microsoft Azure, we are increasing health agencies’ highly secure access to an efficient tool that streamlines the time-consuming process of following up with potentially millions of people who may have been exposed to COVID-19,” Brewer said in a statement. “Rapid cloud deployment, coupled with contact tracing staffing solutions leveraging nearly 20 years of expert public health agency support, will help agencies bridge the resource gap with technology, people and expertise in an efficient, fast and scalable way at a time when they need a robust contact tracing solution to reopen local economies.”
Maven is specifically designed to manage lab-verified COVID-19 cases, streamline tracing and automate case management.