Hospital executives gathered Wednesday at the New Jersey Hospital Association offices in Princeton for a day of leadership lectures, focusing on the relationship between quality outcomes and operating an efficient facility.
The event brought together five speakers covering a spectrum of topics, from scientific analysis of organization management to the patient experience.
John Nance, a founding member of the National Patient Safety Foundation, encouraged hospital leaders to avoid the most dangerous phrase in health care — “that’s the way we’ve always done this.” He told the audience that engaging front-line employees would change the culture and adapt the industry to the growing needs for quality and efficient care.
According to Nance, centering care around the patient, creating teams of providers that feel free to communicate mistakes or concerns, and limiting the variables in care delivery will streamline care and reduce the risk of adverse events.
Dr. Eugene Litvak, president and CEO of the Institute of Healthcare Optimization, which he said will be working with the NJHA and 21 New Jersey hospitals to use organizational management to eliminate waste and improve patient safety.
Litvak demonstrated previous success at national hospitals using his methods to control variability in admissions and visits, which is turned into more attentive care.
The morning session was closed with Sorrel King, whose 18-month-old daughter died in 2002 as a result of a medical error at Johns Hopkins Hospital, in Baltimore. King challenged the audience to learn from mistakes, apologize to those harmed and tell the truth.
Presentations on the business case for quality improvement and perspective from the Centers for Medicare and Medicaid Services are scheduled for the afternoon.