Inspira Health introduced on Monday a new pay policy for employees called up for active duty and also implemented a streamlined process for veterans seeking medical and behavioral health care, in order to help service members get the care they need in a timely fashion.
The new pay policy will help reduce the financial burden that can result when employees take a military leave of absence from their civilian jobs. For full-time and part- time employees, Inspira will supplement the difference between their regular pay and what they received while on military leave for up to 12 months per assignment.
“Veterans who have served our nation and active duty personnel have willingly made sacrifices for the good of our country,” said Erich Florentine, senior vice president and chief people officer, Inspira Health. “As an organization, we are committed to supporting our employees who serve, and ensuring that veterans in our communities have convenient access to the health care services they need.”
To identify patients who are veterans, a question about veteran status is asked early in the registration process at Inspira’s hospitals, emergency rooms and urgent care centers. This allows Inspira’s Registration and Care Coordination teams to provide veterans with the appropriate contact information to notify Veterans Affairs that they are in the hospital.
According to Inspira, a recent decision by the VA allowing veterans to seek care at urgent care centers has created expanded options for accessing timely care. With the passing of the federal Mission Act in 2018, a more user-friendly process was established to help coordinate any care a veteran might need, both in the community and in VA facilities.
Inspira staff have been provided with a list of VA phone numbers so that they can direct veterans to the appropriate VA resource. Staff also have access to printed materials that explain VA services and benefits.
Inspira said it is pleased that the Missions Act was implemented because it enables them to better serve veterans. The process of linking veterans, who come to an Inspira facility, with the VA is now more standardized and easier to navigate.
Access to mental health services has also been made easier. For veterans experiencing a mental health crisis, Inspira put a process in place that helps veterans quickly access the appropriate level of care. To further expedite treatment, Inspira has designated a number of its inpatient behavioral health beds for veterans.