Hoboken-based government management software company GovPilot has been tapped by Birmingham, Mich. to aid in the municipality’s transition from paper to digital processes.
The firm announced the new gig on Jan. 7.
Officials from Birmingham will work with GovPilot to implement digital workflows to increase efficiencies in the services offered to constituents, specifically for non-emergency concern reporting.
Birmingham will deploy GovPilot’s Report-a-Concern feature, which enables residents to report non-emergency concerns including potholes or general code violations through a digital form on the city website, or through a GovAlert app on their phone. The app then routes citizen concerns directly to the relevant municipal department, so that it can be resolved as quickly as possible.
“We are very excited to make this convenient digital service available to our constituents and to partner with GovPilot on this important upgrade to city services,” said Birmingham Communications Director Marianne Gamboa in a prepared statement.
GovPilot has been named to the GovTech 100, an annual list compiled and published by Government Technology of 100 companies making a difference in state and local government agencies nationwide, for five consecutive years.
“We are excited to work with Birmingham on its early stages of digital transformation. Federal funding from the American Rescue Plan Act has spurred local governments to implement digital services and operations. In partnering with local governments across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience. We expect to see similar results in Birmingham,” said GovPilot founder and CEO Michael Bonner on the deal.