New Jersey Transit began an open application process Wednesday for its new customer advisory board, a group of regular customers of the statewide transit system.
The new board was planned by Stewart Mader, Transit’s customer advocate and chief customer experience officer.
“We have great expectations for this new board,” Transit President and Chief Executive Officer Kevin Corbett said in a statement. “The diverse members of the Customer Advisory Board will provide invaluable insight to NJ Transit staff, and serve as a resource for our customers, as well. It will be a key part of our efforts – already well underway – to re-establish NJ Transit as one of the premier transit agencies in the nation.”
The board will be made up of Access Link, bus, rail, and light rail customers from across Transit’s service area. Members will be chosen to ensure a diverse range of experience using various modes of transit, advocacy for a variety of customer communities, and interest in advancing Transit’s importance to New Jersey.
The board will meet about six times per year, with a mix of in-person and video-conference meetings. Sessions will include Mader, as well as staff from Transit looking to work collaboratively with customers to help guide the future of the agency in New Jersey.