Bankers have been working throughout the COVID-19 pandemic; in fact, they probably worked harder over the past seven months than they ever have. Massive amounts of federal and state relief funds had to be processed and borrowers, both businesses and individuals, needed and continue to get help getting through some tough financial trouble.
Through it all, the NJ Bankers Association has kept working – mostly from remote locations, trying to provide as close to the usual array of services to its members. In this installment of NJBIZ Conversations, Editor Jeff Kanige spoke with John McWeeney, the organization’s president and chief executive officer, about the challenges he and his staff have faced and how New Jersey banks have adapted. Not surprisingly, technology played an important role.
“This really accelerated the transition to digital banking,” McWeeney said. “A lot of our member banks, a lot of customers have used digital banking, but I think the pandemic brought a lot of other folks along because it’s just such an easy and safe way to do your banking. So they’ve worked their way through that transition. It’s gone very well.” Watch the full interview here.