Energy provider Pepco Holdings has named Derrick Dickens senior vice president of customer operations and chief customer officer, filling a new position developed to bring focus to the programs and initiatives that will transform the future of energy service and drive a premier experience for Atlantic City Electric, Delmarva Power and Pepco customers.
Pepco Holdings is a unit of Exelon Corp., the nation’s leading energy provider, that oversees the operation of Atlantic City Electric, Delmarva Power and Pepco. The companies provide energy service to about 2.1 million customers in New Jersey, Delaware, Maryland, and the District of Columbia.
Dickens is currently vice president of technical services at BGE, Pepco Holdings’ sister Exelon company, where he oversees the investment strategy, vegetation management, project management, and electric distribution engineering functions. In this role, he has delivered innovative solutions to projects, developed new approaches to operational challenges, and utilized new technologies to advance the company’s reliability performance.
Before joining BGE in 2016, Dickens was director of advanced meter infrastructure at PECO in Philadelphia, where he was responsible for implementing the company’s Smart Future Greater Philadelphia project, which included the installation of smart grid and smart meter technology.
Dickens joined the Exelon family of companies in 2004 as PECO’s program manager of distribution reliability and maintenance and has held roles in reliability and maintenance planning, public relocations, regional engineering, technical services, training and field operations. Prior to his work at PECO, Dickens worked for about 18 years in the telecommunication and software industries.
