IXP reaches milestone in managed services for 911 dispatch

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Princeton-based public safety managed services company IXP Corp. has been awarded a second five-year extension to its contract with the Chattahoochee River 911 Authority (ChatComm).

The agreement brings IXP to 15 years under contract with the Georgia authority, according to the company. It has provided 911 emergency communications managed services for ChatComm since the authority’s inception in September 2009.

The authority serves four municipalities in metropolitan Atlanta.

“This new ChatComm contract extension continues to validate the IXP platform for 911 managed services,” IXP Corp. Chief Executive Officer William Metro said in a statement. “The longevity, continuity, and quality of our work with ChatComm reflect our unique ability to take the client from concept to long-term managed services, including technology refresh. By re-engineering the business process and management of emergency dispatch services, we are able to make agile decisions, drive performance on a daily basis, and provide cost-effective services to the public.”

IXP said it designed and implemented a 16,000-square-foot ChatComm facility, hired and trained tele-communicators and support personnel, and procured and installed all critical technologies for the operation.

IXP’s services include technology integration and management, emergency call taking and dispatch operations, staffing, and center management.