Families of patients at Trinitas Regional Medical Center can now stay updated during surgery with the Vocera Ease app, which Trinitas began deploying Sept. 13.
The app allows nurses and other health care professionals to send secure texts, photos and video updates to a patient’s loved ones, and designated family members and friends can respond to the updates with emojis for immediate feedback.
Ease was developed by Vocera, a medical device company based in California.
“As we learned the hard way during the course of the pandemic, the separation between patients and their family members is uncomfortable at best and downright awful at worst,” says Administrative Director of Perioperative Services Hisham Santiago in a prepared statement. “By implementing this technology, we have the opportunity to connect family members to their loved ones during the surgical experience. The anxiety and worry associated with waiting and wondering can be both crippling and consuming. No one wants to sit in a waiting room while their imaginations run wild and not everyone has the luxury of taking a day off or accompanying their loved one to the hospital.”
Ease allows medical staff to send brief video and photo updates of the surgical and post-surgical experience.
According to an announcement, one of the first patients to benefit from the use of the app left a comment on the app survey that said, “First time using this app and was so appreciative of being able to know what is going on with my daughter. Thank you so much!”