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Vonage consolidates services to offer single customer support source

Holmdel-based Vonage on Tuesday announced an integration of its Vonage Contact Center (VCC) and Vonage Business Communications (VBC) bringing together everything needed for communication on one flexible cloud platform.

Vonage says the single communications suite and integrated experience can help businesses optimize communications with customers and improve their internal collaboration, customize their experience and maximize productivity.

Vonage said it is the only cloud communications company that can deliver a truly unified, end-to-end communication experience because it owns the entire stack, from Unified Communications to Contact Centers, to APIs and AI.

“At Vonage, we know that a siloed system can’t compare to a single, proven communications provider,” said Jay Patel, chief product officer for Vonage, in a prepared statement. “With our integrated experience, we have transcended the boundaries of internal and external communications with one single interface for a consistent, effortless user experience for business communication.”

Vonage’s mission is to make communications more flexible, intelligent, and personal to help enterprises stay ahead. And Vonage’s integrated experience plays an important part in making that vision a reality.

Linda Lindner
Linda Lindner covers real estate and is the managing editor for NJBIZ.