The Port Authority of New York & New Jersey is investing $19 million and United Airlines is ponying up another $25 million to modernize restroom facilities at Newark Liberty International Airport.
The bi-state agency operates Newark, Teterboro, LaGuardia, John F. Kennedy International and New York Stewart International airports, along with and bridges and tunnels.
United Airlines and the Port Authority plan to install new restrooms, redesign existing facilities and implement more rigorous cleaning schedules at Port Authority terminals, including Newark airport. The effort is part of an initiative to improve the customer experience across all of its properties.
The Port Authority said it is also investing billions of dollars to build new facilities and improve services, including free Wi-Fi at the airports, real-time information for air, rail and ground travelers. The Newark Liberty Terminal B and C upgrades are part of a nearly $80 million investment overall in restrooms at Port Authority airports.
“Customer satisfaction surveys have consistently shown that restrooms rate among the top issues for travelers using Port Authority transportation facilities,” Chairman Kevin O’Toole said in a statement.
“Achieving a higher standard of service and cleanliness for our customers is an integral part of the experience we’re creating in United’s Terminal C at Newark Liberty International Airport,” Jill Kaplan, United’s President of New York and New Jersey, said in a statement. “This includes the completion of phase one of our $25 million restrooms project to upgrade existing restrooms and creating entirely new locations, which will more than double our restroom capacity in Terminal C by the end of the year.”