Getting ahead by getting results

Verizon’s Kelley Kurtzman doesn’t want to hear any complaints. Just get the job done

Gabrielle Saulsbery//October 21, 2019//

Getting ahead by getting results

Verizon’s Kelley Kurtzman doesn’t want to hear any complaints. Just get the job done

Gabrielle Saulsbery//October 21, 2019//

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Kelley Kurtzman didn’t climb from in-store sales associate to Verizon’s vice president of global consumer sales and service centers angry that the deck was stacked against her. She did so by leading with results—and she wants other women to do the same.

Kelley Kurtzman, vice president of global consumer sales and service centers, Verizon.
Kurtzman

“I’m disappointed that women are spending too much time complaining about ‘we’re the only women, it’s a male dominated blahblahblah.’ My perspective is we’ve gotta get out of our own way, help each other out, and focus on being better leaders,” Kurtzman said.

Women are inherently better leaders, she said. Look at the numbers: a 2011 Catalyst study found that companies with the most female board directors outperform those with the least in return on sales by 16 percent, and outperform those with the least on return on investment capital by 26 percent. According to career services provider Ivy Exec, female CEOs in the Fortune 1000 drove returns 226 percent higher than those of male-dominated S&P 500 enterprises over a 12-year period.

“We’re better leaders because we tap into our gut and our creativity. We have more balance in our approach,” she said.

Kurtzman is moderating a panel on Women, Technology, and the Future at the Leading Women Entrepreneurs Force for Change Conference in Newark on Nov. 14. She’ll facilitate a discussion of tech industry professionals about how they show up in a male-dominated field, what to do when they’re the only woman in the boardroom and how they can bring men along rather than put them out.

“There are plenty of amazing men out there and they’re part of engaging women and promoting them,” she said.

Kurtzman leads a team of 3,500 telecenter employees at a couple dozen call centers across multiple countries. She’s known for improving workplace culture, though she said “it’s not just pizza parties and cupcakes. It’s about delivering results.”

And that’s her advice to younger folks: put your head down and do the work.

“When you do that, people will notice your results and you’ll get the platform you need to promote your results,” she said. “We’ve gotta be able to talk about our performance and present it.”

Her team is delivering the best quality metrics, sales metrics, and expense metrics they’ve ever delivered, she said. Kurtzman is constantly jumping up and down cheering them on, but also making sure she and they continue to run circles around other teams.

Leading with results has garnered her every promotion she’s ever received. In 2000, she became Verizon’s first female regional president. Eleven years later, she became the vice president of global technical support, a position she held for four years before taking on her current role.

When the women she coaches get raises or promotions and say things like, “I’m so lucky,” she stops them in their tracks.

“I say ‘bullsh*t, you earned that.’ I don’t care if you asked for so much money you can’t believe it. Ask for more,” she said. “We have to keep doing that with each other, just reminding each other of what we’re worth. When women take over the world and we’re the leaders, we’re going to be in a far better place.

“We put way too much importance on the negative side, glass ceilings, all this bullsh*t. We shouldn’t waste a single minute thinking about these inequities and instead tap into our confidence, our power, and our intuition.”