TD Bank has integrated Aira, a technology meant to serve blind and low-vision customers, in all of its more than 1,100 US locations, the bank said Nov. 17.
Aira connects individuals to remote visual interpreters and navigators who use livestream video to translate visual information into descriptive audio.
“TD is continuously looking for ways to improve experiences for all customers, including those with disabilities, through innovative products and services like Aira,” said Steve Turley, TD Bank’s head of consumer distribution strategy, planning and innovation, in a statement. “By working with Aira to bring this technology to blind and low-vision customers, we are demonstrating our commitment to inclusion and diversity and taking an exciting step towards empowering our customers to feel comfortable, safe and independent interacting with us via whatever channel they choose, including our store locations.”
Aira agents can assist users with banking needs such as properly lining up in a store, walking to an office, or helping the customer navigate the TD app or website. The technology will also be available at TD sponsored events.
“We are honored to work with TD Bank to help connect more people to our service—but more importantly to the world around them,” said Aira CEO Troy Otillio. “Our goal is to help more people learn, work and enjoy their lives more fully by giving them access to the visual information they need on the go.”
On Nov. 16, Cherry Hill-based TD Bank announced that Judy Dinn would take over as chief information officer.
