Local officials in Hackensack tapped GovPilot to enhance the city’s efficiency in municipal operations and constituent services, according to an announcement Dec. 9.

Hackensack joins Bergen County and nearly 100 other municipalities and counties across the state as a GovPilot customer.

Officials will work with GovPilot, a Hoboken-based technology company, to implement digital capabilities and public facing forms to make operations more efficient and services more convenient for constituents. GovPilot will initially be utilized for construction permitting, certificate of continued occupancy, and zoning permitting.

Hackensack will also deploy GovPilot’s Report-a-Concern feature which enables folks to report non-emergency concerns including potholes or general code violations via a digital form on the city website or through the GovAlert app.

“We look forward to working with GovPilot to transition our operations and processes into a digital environment”, said Vincent Caruso, Hackensack’s City Manager in a prepared statement. “Our departments anticipate seeing significant increases in efficiency which will translate to more convenient services and cost savings for our residents. I encourage residents to download the GovAlert app on their phones and help us improve Hackensack by reporting issues that they come across so we can address them quickly.”

GovPilot is utilized by 40,000 municipalities nationwide, the company said. It was recently tapped by Wheeling, W.V. for a similar digital transformation. The company has grown over the course of the pandemic and in June opened an office in Manasquan.

GovPilot CEO Michael Bonner said of the Hackensack deal, “We are excited to work with Hackensack on its early stages of digital transformation. Federal funding from the American Rescue Plan Act has spurred local governments to implement digital services and operations. In partnering with local governments across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience. We expect to see similar results in Hackensack.”