West Virginia city taps GovPilot to enhance operations

Wheeling City, Wv. tapped Hoboken-based GovPilot to enhance the efficiency of its municipal operations and constituent services by transitioning processes from paper to digital.

Wheeling officials will work with GovPilot to implement a number of digital capabilities and public facing forms that aim to make services more convenient for constituents.

Wheeling will deploy GovPilot’s Report-a-Concern feature to enable residents to report non-emergency concerns including potholes or general code violations directly through a digital form on the city’s website or through the GovAlert app.

The app is available to residents on Android and Apple devices and routes users’ concerns to the relevant municipal department so that the issue can be resolved quickly.

“By streamlining the processes in the Building & Planning Department via technology, we will be able to address issues in a timelier fashion and garner the good results our residents expect,” said City Manager Robert Herron.

GovPilot, which began in 2015, is utilized by 40,000 local governments to manage a multitude of critical processes. It’s been named a GovTech 100 company for four consecutive years.

GovPilot Chief Executive Officer Michael Bonner said, “In partnering with local governments across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience. We expect to see similar results in Wheeling.”