Officials in Maplewood and in Southampton, N.Y. have hired Hoboken-based GovPilot, which makes government management software, to digitize the services that they offer residents.
The announcements were made Jan. 14.
Maplewood officials are initially using GovPilot for health inspections, open records requests, dog and cat licenses, special event management and non-emergency constituent concern reporting. Southampton officials will start using GovPilot for building and storm water permits, certificates of continued occupancy and beach bonfire permits, with additional uses to follow.
Maplewood will also deploy GovPilot’s Report-a-Concern feature, which allows residents to report non-emergency concerns such as potholes or general code violations directly via a digital form on the city website, or through the GovAlert phone app.
“I encourage residents to download the GovAlert app on their phones and help us keep Maplewood safe by instantly reporting issues that they come across so we can address them quickly,” said Township Administrator Gerald Giaimis in a statement. “Convenient digital government services are essential to cost effective public safety and services, and we aim to be responsive to our residents.”
“Our residents and visitors expect convenience and the pandemic has made clear the need for us to make services for Southampton residents available digitally. This marks our first steps toward our government’s digital transformation,” said Southampton Village Administrator Charlene Kagel-Betts.
“In partnering with local governments in New Jersey and across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience,” said Michael Bonner, the founder and CEO of GovPilot.