Hoboken-based government contractor GovPilot nabbed two contracts in El Portal, Fla., and Rockport, Maine.

GovPilot digitizes municipal processes and is used by thousands of towns and cities nationwide. El Portal’s administration will deploy GovPilot’s Report-a-Concern feature, enabling residents to report non-emergency concerns such as potholes or general code violations directly through a digital form on the village website or through the GovPilot app.

El Portal Code Enforcement Officer Terrell Williams said he’s already seen significant usage of the Report-a-Concern feature by constituents.

“I encourage residents to download the GovAlert app on their phones or report non-emergency issues directly through our website. These reports enable us to improve services to our residents by addressing problems quickly, transparently, and efficiently,” Williams said. “Best of all it is incredibly easy for residents to submit them.”

Rockport’s administration tapped GovPilot to make operations more efficient, including making it easier for residents when they need to apply for building permits, work with the Planning and Codes office, Planning Board, Zoning Board of appeals, and when inspections are needed to be performed. Rockport’s Planning Office will also receive notifications through this software about reported non-emergency concerns.

According to GovPilot founder and CEO Michael Bonner, federal funding from the American Rescue Plan Act has spurred local governments to implement digital services and operations.

“In partnering with local governments across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience,” he said.

In recent months, Maplewood and Hackensack have begun using GovPilot. Elsewhere, Southampton, N.Y., Birmingham, Mich. and Wheeling City. W.Va. have also adopted the system.